Refund policy

Returns and exchanges

Janak products are non-returnable. We do not accept returns or exchanges for a change of mind, fragrance preference, or an item or pack size selected in error. Please check the product details before placing your order.

Damaged, defective, incorrect or missing items

If your order arrives damaged or defective, contains an incorrect item, or has an item missing, contact us as soon as possible, preferably within 48 hours of delivery, so we can investigate promptly.

Email support@janakperfumers.com or call +91 98796 08285. Include your order number, a description of the issue, and clear photographs of the item, packaging and shipping label where available. Please keep the packaging until we respond.

We will review the issue and arrange an appropriate resolution, such as a replacement, delivery of a missing item, or a refund where applicable. Please contact us before sending any goods back; we will explain whether a return is needed and how it will be handled.

This policy does not limit your rights under applicable consumer law, including remedies for defective, incorrect or misdescribed goods, non-delivery, or qualifying late delivery. The request to contact us within 48 hours is intended to help us investigate promptly and does not remove those rights.